If you wish to exchange, please send an e-mail to hello@untold.co.id or text us via WhatsApp to +62-813-9877-8882 and tell us your order number and reason for exchange. We will ask you to simply take your purchase to your local post office or use any instant courier/motorbike delivery to return the item. We do not cover the return cost if you want to exchange to other sizes or item(s).
Once confirmed and we have received and checked the item, you will receive store credits in the form of a Gift Card that will be sent to your email (worth the value of the returned item(s), not including the shipping cost) to repurchase any item(s) on our Website www.untold.co.id or at our Flagship Store.
If you have received a damaged item, we will exchange it with the same item. If the same item isn’t available, you will also receive store credits in the form of a Gift Card that will be sent to your email (worth the value of the returned item(s), including the shipping cost) to repurchase the item on our Website www.untold.co.id or at our Flagship Store.
When you wish to exchange an item with a lower priced item, you can use the remaining balance in your Gift Card for the next purchase. Please note that you can combine these store credits in the form of a Gift Card with any eligible discount code.
Terms and Conditions
- Item(s) must be returned within 72 hours from the time you received it.
- Buying the item(s) as a gift to friends & family? Contact our customer service to extend your exchange period.
- All products must be returned in its original packaging and with no sign of wear and/or odour.
- The product tag must still be attached and intact.
- No returns & exchanges for sale items.
- Please record a full unboxing video before opening your package to process your return or exchange claim.(Video must be recorded from the moment of unboxing the package, and the product in one continuous shot without any editing or pauses.)
- Exchange policy stated are subjective to management changes in accordance to offers & promotion applied.
In case you need any other information, please contact our Customer Service via WhatsApp at +62-813-9877-8882 or e-mail to hello@untold.co.id
Please Note: You can only exchange 1 time for 1 transaction. Purchase made through/by redeeming Gift Cards are not eligible for return & exchange.